Terms of use — FlyBest travel assistant connector

Version 2026-09-28. DRAFT for review by the agency before publication.

Who we are

  • The connector is operated by FlyBest (flybest.org), an independent travel advisor based in California, USA, affiliated with Coastline Travel Advisors, a licensed host travel agency. FlyBest runs the connector and is responsible for its sign-up and booking data. Hotel reservations made through it are placed through Coastline's reservation system (Sabre) and carry Coastline's accreditation.
  • The connector is free to use. You pay only the hotel, at the rate shown on the payment page. Your AI provider's own charges and access rules are separate.
  • Contact for bookings, cancellations the assistant could not complete, charges and privacy requests: flybestorg@gmail.com. Please quote your booking reference and never send card details by e-mail. FlyBest is one advisor working in Pacific time; replies usually arrive within one business day.

    • What the connector does

  • It lets your AI assistant (Claude, ChatGPT or another MCP-capable client) search hotel availability and rates, show hotel information, create a one-time payment page for a booking, list the bookings made on your connection, and cancel them.
  • It does not book flights. It does not give financial, legal or immigration advice.
  • Each public connection allows up to 800 searches, 60 payment pages and 60 cancellation requests per day, reset at 00:00 UTC. If a limit stops you from managing a time-sensitive booking, e-mail us with the booking reference; hotel cancellation deadlines still apply.

    • Who may use it

  • The connector is for adults (18 or over) who are authorised to make the reservation and to use the payment card. There is no age-verification step; if you believe a child has created a connection, tell us.
  • You may book a stay for someone else (a family member, a colleague). Give their details only with their authority, and share this notice and the privacy notice with them. The person who ticks the box on the payment page is the one who agrees to the booking.

    • Your booking is with the hotel

  • A reservation is a contract between you and the hotel, made by FlyBest through Coastline on your behalf.
  • Before you submit, the payment page shows the total and currency for the stay, whether the rate takes a deposit or prepayment and how much, and the cancellation terms of the rate you chose. By ticking the box and submitting the page you authorise the booking on those terms. Nothing is booked until you do.
  • If the hotel's price at booking differs from the figure on the page, the booking is not made; you can ask your assistant for a new page. The cancellation deadline and penalty the hotel confirms with the booking are filed with it and shown on your confirmation; deadlines are in the hotel's local time unless stated otherwise.
  • Some rates take a deposit at booking, or are prepaid or non-refundable. The page says so in words before you tick. Cancelling, changing or not arriving on such a rate is charged by the hotel under its terms.
  • Benefits shown next to a rate (breakfast, a property credit, an upgrade on arrival, early check-in or late check-out, a welcome amenity) belong to that rate only. Upgrades and check-in or check-out times depend on availability on the day and are confirmed by the hotel.

    • Your card

  • You enter your card only on the one-time payment page at ai.flybest.org, operated by FlyBest. The card details are sent to the hotel's reservation system (Sabre) to make the booking. FlyBest keeps the last four digits, the wording of the terms you ticked and the time you ticked them; it does not keep the full card number, expiry or security code.
  • The AI assistant is never given your card number. Do not type card details in the chat or in an e-mail.

    • Fair use

  • The connector is for genuine travel planning. Automated scraping, load testing, card testing, or booking on behalf of others without their knowledge is prohibited. FlyBest may suspend a connection that abuses the service or the reservation system.

    • If something goes wrong

  • Availability, rates and hotel information come from third-party systems and can change or be wrong; a quote shown in the conversation is not a booking. We cannot promise uninterrupted access to the connector.
  • If something goes wrong with a booking, a cancellation or your data, e-mail flybestorg@gmail.com with the booking reference and we will work it out with the hotel. Nothing in these terms excludes liability, or consumer rights, that the law that applies to you does not allow us to exclude.

    • Changes and versions

  • We date every change to these terms and publish it at this address. A change to these terms does not rewrite the hotel terms you already accepted for an existing booking; those stay as filed with that booking.